Delete your account
You can ask for your Sparmate account to be deleted here, without opening the app. Enter your e-mail address, confirm the code that arrives in your inbox and open your deletion request.
Draft
What happens when you open a deletion request?
- Your account is frozen right away and every session on every device is signed out. A frozen account is not shown in discovery and can neither send nor receive sparring requests.
- The deletion date is set when the request is opened, and this page shows it before you confirm. On that date your account is deleted permanently, without any further step.
- Deletion can only be stopped for a legal or security reason (for example an open dispute or an unresolved payment case). If it is stopped, we send you the reason by e-mail.
- If you change your mind, try to sign in to the app before the deletion date: the question that appears lets you withdraw the request. Withdrawing does not restore your account right away: it stays frozen, the minimum freeze period counts from the moment the request was opened, and once that period is over you can reopen your account when you sign in. This page cannot withdraw a request.
- If you have a subscription, it is ended. Automatic renewal stops and nothing is charged for the next period.
- Your open sparring requests and proposals are closed, and the points reserved for them are refunded at no cost.
- Your remaining points are deleted. They are not paid out and not transferred to another member.
- Your profile, photos and other personal data are deleted. Records we must keep by law (payment and invoice records, the points ledger, security and moderation records, the deletion request itself) are not deleted; they are separated from your account.
- When the deletion is complete, we notify the e-mail address on the account.
Draft
Which records are kept, and for how long
The list of kept records and how long each is kept will be published here once the legal review is complete.
Enter a valid e-mail address.
The code must be 6 to 9 characters. Enter it exactly as it is in your e-mail.
If an account is registered with this address, we sent the code.
We asked for a new code. If an account is registered with this address, a new code arrives; the old code may no longer work.
The code is wrong or has expired. Check the code or ask for a new one.
You tried too many times. Try again in {{wait}}.
You tried too many times. Wait a little and try again.
The service is unavailable or too busy right now. Try again in a little while; if that does not work, open the request in the app.
The service is very busy right now. Try again in {{wait}} or open the request in the app.
Could not connect. Check your internet connection and try again.
Something unexpected went wrong. Try again; if it keeps happening, open the request in the app or write to us.
Complete the security check below before you continue.
The security check could not be loaded. Reload the page; if that does not work, open the request in the app or write to us.
This confirmation has expired or was already used. If you confirmed a moment ago, look for the “request received” message in your e-mail; otherwise start over.
Because of a connection problem we are not sure whether your request was processed. You can try again.
Step 1 of 3
Your e-mail address
Step 2 of 3
Enter the code
If an account is registered with this address, we sent an 8-character code. Check your inbox and your spam folder. Do not share the code with anyone.
Address you entered:
Step 3 of 3
Confirm your deletion request
Your account will be permanently deleted on {{date}}.
The moment you confirm, your account is frozen and all your sessions are signed out.
A deletion request cannot be opened right now
Resolve the item below first. This page does not cancel sparring sessions; do that in the app.
- You have a planned sparring session with reserved points. Cancel it in the app; the cancel screen shows the outcome beforehand.
- You have a sparring session that is not closed yet (its objection period is running). Try again after {{date}}.
- You have a sparring session that is not closed yet (its objection period is running). Try again when it has ended.
- A gym you represent has planned sparring sessions and you are its only active representative. Add another representative for your gym in the app.
- Something on your account currently prevents a deletion request. You can see the details in the app.
Your deletion request was received
Your account will be permanently deleted on {{date}}. A confirmation is sent to the e-mail address on the account.
Your deletion request is already open
A deletion request is already open for your account. Your account will be permanently deleted on {{date}}.
If you change your mind: try to sign in to the app and withdraw the request in the question that appears. Withdrawing does not restore your account right away: it stays frozen, the minimum freeze period counts from the moment the request was opened, and once that period is over you can reopen your account when you sign in.
Another way
- If you can use the app, you can also open the deletion request from the account settings.
- If no code arrives, your account is not linked to an e-mail address, or this page does not work, open the request in the app.
- For help, write to us: iletisim@sparmate.net